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Frequently Asked Questions
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For more information, contact our main office at 407-882-0260
or toll free 1-866-232-5834. |
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General
Questions
- What
is the mailing address for Continuing Education at UCF?
- How
can I find the Continuing Education office and other training
locations?
- What
classes/courses are available and when? How do I register
for a class/course? How do I pay for a class/course? What
if I need to cancel a class/course I have already signed
up for?
- What
if there is a broken link or I need to report a problem?
- Which
browsers are best to view the website?
- What
Downloads and Plugins do I need to use this website?
- How can
I get more help?
- How
can I search the website?
Back
to Top
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1. What is the mailing address for
Continuing Education at UCF?
University of Central Florida
Continuing Education
Orlando Tech Center
12565 Research Parkway, Suite 390
Orlando, Florida 32826
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2. How can I find the Continuing
Education office and other training locations?
Please see our Maps
& Directions page.
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3. What classes/courses are available
and when? How do I register for classes/courses? How do I pay for classes/courses? What if I need to cancel
classes/courses I have already signed up for?
Please visit our Registration
Page.
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4. What if there is a broken link
or I need to report a problem with the website?
Please contact mmalpica@mail.ucf.edu |
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5. Which browsers are best to view
this website?
Netscape 6 and 7, Internet Explorer
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6. What Downloads and Plugins do
I need to view this website?
Adobe
Acrobat Reader.
Macromedia Flash.
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7. How can I get more help?
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8. How can I search the website?
Click on the search box at the top right hand corner of our website and type a keyword that can be found in the name or description for the course you are looking for.
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Registration
Questions
- I
am trying to register online and it is asking for my ID.
I don't have one, what do I do?
- I
am trying to register but keep getting error messages. What
do I need to do?
- Can
I register for your classes on Polaris?
- How
will I be notified that I am registered and that my payment
has been received?
- Can
I receive CEU's for my Continuing Education course?
- Is
the site secure for me to use my credit card?
- I
need to cancel my registration, how do I get a refund?
- How
long will it take to receive a refund?
- How
late can I register for a course? How late can I pay?
- When
will new dates be posted for upcoming courses?
- Can
I put my name on a waiting list for a course date that has
not yet been scheduled. Who do I give my name to?
- Can
I pay on the first day of class?
- Will
I have a secure spot in the class even if my payment has
not yet been received?
- Can
I pay in installments?
- What is the refund policy?
Back
to Top
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1. I
am trying to register online and the system is asking for my
ID#. I don't have one, what do I do?
If you have never registered with our department, you won't
have an ID yet, so just leave the field blank and click on the
continue bar. If you have a DCE ID and have forgotten it, please
visit Student
ID look up. |
2. I am already
a registered student at UCF, why won't my student ID work to
register for your courses?
The Division of Continuing Education has a separate database
of student registrations from the main UCF database, so you
will have a separate ID for courses offered by Continuing Education. |
3. Can I register
for Continuing Education classes on Polaris?
No, Polaris is a separate database from Continuing Education's
therefore Continuing Education courses will not be listed on
Polaris. |
4. How will
I be notified that I am registered and that my payment has been
received?
Once you have registered and payment has been received, a confirmation
letter will be sent to the email account provided on your registration. |
5. Can I receive
CEU's for my Continuing Education course?
CEU's available for approved courses. Please check program brochure
or website. |
6. Is the site secure
for me to use my credit card?
Yes. |
7. I need to
cancel my registration, how do I get a refund?
To cancel a registration, you will need a written document stating
your name, the course you are registered in and a statement
that you will not be able to attend the course. This document
may be fax or mailed to our office. |
8. How long
will it take to receive a refund?
If you paid by cash or check it will take up to 4 weeks to receive
a refund, less if you paid by credit card. |
9. How late can
I register for a course? How late can I pay?
It varies with each course, but the majority of our courses
have a standard registration being a week prior to the start
date. Payment needs to be made before the first day of class,
but please know that you will not have a secure seat in the
class until we receive payment. |
10. When will
new dates for upcoming courses be posted?
Course dates vary in frequency, however as soon as a course
date and location has been set, this information along with
an active registration page will be posted on our website. So
please, check our website frequently for updates. |
11. Can I put
my name on a waiting list for a course date that has not yet
been scheduled. Who do I give my name to?
Absolutely! Please send an e-mail to conted@mail.ucf.edu
with your name, phone number and the course list you would like
your name added, and we will contact you as soon as the course
is scheduled. |
12. Can I pay
on the first day of class?
We can not accept payments in the classroom, only the business
office. |
13. Will I have
a secure spot in the class even if my payment has not yet been
received?
As soon as registration information is received we will have
you listed as a registrant for the course but if payment is
not received prior to the deadline and there is high demand
for the course, you may lose your spot to other registrants
who have elected to pay at the time of registration. |
14. Can
I pay in installments?
Yes, but the entire amount must be paid before you can attend
the course. |
15.
What is the refund policy?
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Refund Policy
Students will not be registered in a course until full
payment is received, unless stated otherwise.
Refund and Cancellation Fee:
When dropping a course, cancellation/refund requests must
be made in writing to the Continuing Education business
office no later than five business days prior to beginning
of the course. The request must include the company FEID
number or attendee’s social security number. An administrative fee of 25% of total registration fees will be deducted, with a minimum administrative fee of $25 (whichever is greater). The effective drop/transfer date is the business day CE receives your request by mail, fax, email, or in-person. No drops/transfers may be completed via telephone. Nonattendance does not constitute a drop. A substitute may attend the program in your place. If you do not attend the program and do not submit a refund request, the University will retain all fees.
UCF Division of Continuing Education reserves the right
to cancel any class if it does not meet minimum enrollment
3 business days prior to beginning of class. If a class
needs to be cancelled, we will make every attempt to notify
the student by email or phone call based on information
provided to our office. If you want to check on a course
you can call 407-882-0260 between 8:00 am - 5:00 pm for
confirmation.
Transfer Fee:
If you attend any portion of a course and wish to transfer
to a similar course (within two terms), there will be
a $50 transfer fee assessed the student (this policy is
based on departmental approval).
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Sponsored Credit Add/Drop and Refund Policy
Add/Drop date will be established as one week after start
date of course (7 calendar days). A full refund will be
offered if course is dropped prior to add/drop date.
- A 50% refund is made when the student withdraws or drops
the course prior to the end of the fourth week of classes
during a 16 or 17-week semester.
- Withdrawal deadline for course is roughly 8 weeks after
course starts--WI (incomplete) or WF (failing).
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